Optus is seeking a senior leader to own end-to-end service fulfilment for business customers, driving SLA performance and delivery efficiency across onshore and offshore teams.
The role leads Fulfilment Squads, manages stakeholders and partners, and ensures compliance with ITIL, ISO 20000, ISO 27000, PCI DSS. You will coach teams, drive continuous improvement, and deliver measurable service excellence.
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📌 Fulfilment Operations Lead: End To End, Sla Driven City Of Ryde (Australia)
🏢 Singtel Group
📍 Australia
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