Police Bank Ltd. is seeking a skilled to lead the Member Experience Team within our Retail unit.
The role centres on coaching, developing and guiding a high-performing team to deliver friendly, accurate and efficient service across phone, email and web chat.You will coach team members, enhance product knowledge, and ensure strong member outcomes while improving processes.
A minimum three in-office days per week apply, with flexible hybrid options and a supportive, purpose-driven workplace.
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📌 Hybrid Member Experience Team Lead (Contact Centre) (New South Wales)
🏢 Police Bank
📍 New South Wales
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