YOUR OPPORTUNITY We’re seeking a full-time Customer Care Consultant to join our vibrant Trade Store team in Malaga, WA! This is a customer-focused role suited to someone who enjoys building relationships, solving problems, and delivering exceptional service every day. You'll be the first point of contact for our customers, managing inbound phone calls and email enquiries while ensuring every interaction leaves a positive impression. What You’ll Be Doing:

- Deliver face-to-face customer service and handle enquiries - Process customer orders and manage order updates - Work closely with internal teams to ensure customer needs are met - Resolve customer issues efficiently and professionally - Maintain accurate customer records and correspondence - Build solid customer relationships through exceptional service and communication Our Ideal Candidate will have:
- Experience in customer service and/or call centres (experience in retail or trades will be highly regarded) - Confident and clear communication manner - written and verbal - Familiarity with learning new technology - Problem-solving ability and proactive attitude What's In It For You:
- Permanentrole,incentives &Wesfarmers; share plans - Exclusive Perks:Team Memberdiscount cardfor Kmart, Bunnings, Target & Officeworks,FREE One Passsubscription&Wesfarmers; discountedoffersfrom over 400 retail partners - Continuoustraining and career developmentopportunities - Team events,



celebrations,awardrecognition and prizes - Employee Assistance Program:wellbeingsupportfor you and your immediate family-coveringcounselling, coaching, financial advice, legal guidance, nutritionalservices, & more!
- Refer-A-Friend program–earn up to $2,000 for each referral!
- Ability topurchase up to 4 weeks’ additional annual leave - Generouspaid parental leavepolicy - Free onsite parking and more! As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing). Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities. OUR STORY Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team. With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

📌 Customer Care Consultant - Trade Store - Malaga WA (Bunbury)
🏢 Wesfarmers
📍 Bunbury