Job Overview

Customer Enquiries Consultant – Fixed term, 12‑month position. Full‑time role at nbn, the national broadband network.

Eligibility: Must have full working rights in Australia. Applications close at midnight Friday, 31 July 2026.

Responsibilities

- Deliver high‑quality customer service as part of the Customer Service Team, supporting end users across all stages of their journey.
- Act as the first point of contact for external enquiries, handling interactions via phone and email.
- Resolve issues efficiently and empathetically, employing strong communication skills and product knowledge.
- Manage own workload, meet performance targets and contribute to continuous improvement efforts.
- Work collaboratively in a dynamic, customer‑focused environment.

Qualifications

- Some customer service experience, preferably in service recovery and escalation, ideally within a contact centre or telecommunications environment.
- Strong problem‑solving,



self‑management and effective communication skills.
- Proficiency with Microsoft Office, CRM systems and the ability to multitask efficiently.
- Commitment to workplace safety, adherence to company policies and contribution to a safe, compliant working environment.
- Full working rights in Australia.

Advantages

- 18 weeks of paid parental leave.
- Flexible working arrangements.

Equal Opportunity

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact or call the Recruitment Accessibility Enquiry Line at +61 . This line is dedicated to accessibility‑related enquiries for the purposes of recruitment.

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📌 Customer Enquiries Consultant (City of Gold Coast)
🏢 NBN Co
📍 City of Gold Coast