Are you a customer service professional looking to start your career in banking? Working with us as at People’s First Bank as a Senior Member Experience Officer, you will be the face of our business and will be responsible for delivering consistently high-quality customer service. This role is being offered as a full-time, permanent opportunity in our Heritage Bank, Caloundra Branch.

You will also be required to support our Maroochydore Branch for a Saturday morning shift (9am to 12pm) on a rotational basis.

About The Role As a Senior Member Experience Officer, you’ll be the welcoming face our customers look forward to seeing in the branch. This role is ideal for someone who enjoys real conversations that can support our customers with their financial journeys. You’ll Be Empowered To Assist customers with their enquiries, making it easy for them to bank with us

Engage in quality conversations to help identify the right solutions to suit our customer’s individual needs by being a ‘guru’ on our product & service offering

Support our customers on how to utilise digital services to enhance their banking experience

Manage the application process for personal lending for branch customers

Branch cash reconciliation and ordering

Provide exemplary customer service that is both timely and accurate. Be part of a collaborative team and contribute to a successful branch!

About You

You’re a people first team player who understands what great service looks like. Proactive and results driven, you thrive on reaching goals and love making a positive impact for our customers.

This Role Is For You If





You You are a people person who knows what it means to deliver exceptional customer service, in a timely and accurate manner

You are comfortable striving towards targets and enjoy supporting our members with their short-term and long-term financial goals

You are ready to learn and take on new skills and have the ability to thrive under pressure

Previous experience in lending is desirable. No banking experience? No problem, we’ll provide thorough, ongoing training to set you up for success! This is an opportunity to step into a new role, grow professionally, and continue to make an impact within our organisation.

Join us in shaping the future of People First Bank while advancing your career! Why You’ll Love Working Here When you come to work at People First Bank, you’ll be joining a team of friendly and motivated employees who value making a difference every day for our customers, community, and the planet. Putting ‘People First’ starts with our team members and we are committed to creating a workplace where every team member feels respected, included and safe to be themselves.

What You Can Expect From Us

You will receive a corporate uniform allocation to build your own capsule wardrobe to represent our new People First Bank Brand

‘Shine’,



a peer-driven recognition program that highlights your contributions

Access to inclusive learning, development opportunities, and diverse pathways for growth and advancement

Access to a dedicated employee rewards and benefits platform for wellbeing resources and discounts across a wide range of everyday products and services

Employee banking benefits and discounted insurance products

Wellbeing initiatives that care for your physical, mental and emotional health, including access to an Employee Assistance Program for you and your family

Corporate health insurance discounts

Competitive leave benefits, including two days of paid volunteer leave each year through our Good Squad initiative In 2023, People’s Choice and Heritage Bank united to create People First Bank — Australia’s largest mutual bank. We are 100% customer-owned with over 700,000 members and 2000+ employees. We have dual head offices in Adelaide and Toowoomba, an Australian-based contact centre and branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory.

We’re proud to be an organisation that’s big enough to make an impact; agile enough to influence and do interesting work; and personal enough for you to feel genuinely supported and valued.

Next Steps

If this feels like the right opportunity and setting for you, we’d love to hear from you.

Click Apply

Now to submit your CV and cover letter. Applications close EOD Monday 17 August 2026. For questions or support, contact our Talent Acquisition Team: [email protected] or [email protected]

📌 Senior Member Experience Officer - Heritage Bank, Caloundra Branch (Queensland)
🏢 People First Bank
📍 Queensland