About Us

With over 200 years of heritage, Chubb is a global leader in fire and security solutions, dedicated to protecting what matters most and giving our customers peace of mind. As part of APi Group, a global leader in safety and specialty services, Chubb brings industry‑leading expertise, trusted reliability, and forward‑thinking technology to every customer and community we serve.

About the Role

This is a 12-month fixed-term contract offering the chance to join a global leader, gain valuable industry experience, and thrive in a fast-paced, varied role. This role is critical in supporting the administration, coordination, and customer management of monitored fire alarm accounts across commercial and industrial clients. The successful candidate will work closely with customers, service teams, monitoring operators, and sales to ensure accurate account management, compliance, and exceptional customer service.

You will be responsible for managing customer accounts and monitoring administration from onboarding through to transfers, retention, and cancellations. This role requires strong attention to detail, excellent communication skills, and the ability to confidently manage multiple priorities within a compliance-driven environment.

Exposure to the fire protection industry, monitoring services, building compliance, or technical administration will be highly regarded.

Key Responsibilities

- Process and maintain monitoring connections within the relevant state fire authority systems

- Coordinate and maintain building permits, service records, reports, and customer documentation

- Ensure monitoring records and customer information remain accurate and up to date

- Maintain communication with state fire authorities and local government agencies to ensure accuracy of turn out and compliance

- Manage transfers of ownership, strata changes and monitoring cancellations





- Support customer retention activities and resolve account disputes professionally

- Assist customers with general account enquiries and updates

- Respond to aged debt and account-related enquiries

- Work closely with internal teams including monitoring, service, sales, and operations

- Develop and maintain an understanding of fire alarm panels, monitoring requirements per state and relevant compliance processes

- Maintain high levels of data integrity across all systems and records

- Maintain major national client contracts, invoicing and enquires

About You

- Previous experience in administration, contracts administration, customer service, or sales support

- Experience within the fire protection, security, building services, compliance, or technical services industry is highly desirable

- Strong attention to detail and ability to manage accurate data and documentation

- Excellent communication and stakeholder management skills

- Ability to manage competing priorities in a fast-paced environment

- Confident handling customer enquiries, dispute resolution, and retention conversations

- Professional, organised, and team-oriented approach

- Experience working with permits, compliance documentation, or service coordination is advantageous

Benefits and Perks

- Career development opportunities within a global organization

- “Everyone is a Leader” workshops – Supporting your long-term career progression

- Supportive team culture with strong systems, processes, and leadership backing.

- Employee discount portal across thousands of retailers (including insurance, health and groceries)

- Fitness passport for you and your family

Pre‑Employment RequirementsThe successful candidate will be required to undertake a mandatory pre‑employment medical assessment, Drug & Alcohol test, and a National Police Check.

We are committed to diversity and inclusion and welcome applicants from different backgrounds. This includes people with a disability, LGBTIQA+ and all cultural backgrounds

📌 Contract & Sales Administrator – Fire Alarm Monitoring (1 year Fixed Term) (Fremantle)
🏢 Chubb Fire & Security
📍 Fremantle