Product Manager Coach – NSW Department of Customer Service

This role supports the delivery of high‑quality digital products by coaching product managers, product owners, and cross‑functional teams in the adoption and optimisation of our product operating model. You will foster a culture of collaboration, continuous improvement, and customer‑centricity across the organisation.

Pay & Employment

Base pay range: A$149,739.00/yr – A$173,174.00/yr.

Full‑time temporary position, up to November 2026.

Location is flexible across Revenue NSW offices with hybrid working arrangements.

Key Responsibilities

- Define and lead the Product Management coaching practice, ensuring coaching is targeted and results‑driven.
- Guide teams in implementing and evolving the product operating model, including strategy, discovery, delivery, and measurement.
- Facilitate workshops, training sessions, and retrospectives to enhance product management capabilities.
- Work closely with leadership to align product objectives with business goals.
- Identify and remove barriers to the product operating model.
- Support teams in creating, prioritising, and validating product roadmaps and backlogs.
- Champion a customer‑centric mindset and data‑informed decision making.
- Collaborate with Agile coaches and Chapter Leads to identify and implement improvements.





Qualifications and Experience

- Proven experience as a product manager for at least 5 years.
- Experience in product management coaching within Agile environments.
- Strong understanding of product operating models, product lifecycle, and lean practices.
- Exceptional communication and facilitation skills.
- Ability to inspire, motivate, and influence at all levels.
- Comfortable working with ambiguity and driving positive change.
- Relevant certifications (Product Management, Agile) highly regarded.

Benefits

- Flexible office location across NSW.
- Hybrid working, compressed hours and generous leave conditions.
- Accrued days off (days in lieu) in addition to annual leave.
- Ongoing access to industry‑approved self‑learning tools.
- Career agility including opportunities to work on different programs.
- Chance for meaningful work that matters to all of NSW.
- Corporate wellbeing programmes with access to a fitness passport.

Further information about this role and the application process can be found on the Department of Customer Service careers website.

Closing Date: 10 am, Thursday 11th December 2025.

During the next 18 months a talent pool may be created for temporary or ongoing opportunities arising from this role.

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📌 Product Manager Coach (City of Parramatta Council)
🏢 NSW Department of Customer Service
📍 City of Parramatta Council