Supplier Success Professional (B2B Customer Support)Newcastle, New South Wales, AustraliaAvetta is building the largest global community of hiring clients and suppliers that are Ready to Work.
Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience.
Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI‐driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.SUMMARYThe Supplier Success Professional (Customer Support) will assist in developing and maintaining a world‐class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers.This position is an entry level/early career role and is full time.This role requires a hybrid schedule in our Newcastle office (3 days, 2 days work from home).
Only qualified candidates who currently reside within commutable distance of Newcastle will be considered at this time.Please note: This role requires full working rights in Australia, without current or future sponsorship.
Proof of this is required to be produced during the final stages of the selection process.ESSENTIAL DUTIES AND RESPONSIBILITIESProvide professional support to all Avetta customersAbility to research, clarify and resolve every issue providing solutions and or/alternatives for the desired outcome with focus on customer experienceInteract directly with Avetta customers through telephone,



email and chatPrioritize and resolve customer needsAccurately verify details on regulatory documentsRecord details of interactions in Service Cloud (SFDC)Provide necessary outbound follow‐up, both via phone and emailAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with customersEscalate customer complaints and seek reach out options to provide additional assistanceShare feature requests and effective workarounds with team membersEducate customers about current features and functionalitiesGather customer feedback and share with our Product, Sales and Marketing teamsCommunicate and coordinate with internal departmentsWork as a team and be a positive addition to Avetta's culturePerforms other duties as assignedMay be required to attend training, meetings, or seminarsContribute and report towards the team KPIs and objectivesAssist in training junior Customer Support RepresentativesIDEAL QUALIFICATIONSExperience as a Customer Support Specialist or similar CS roleExcellent communication skill – both written and orallyAbility to Active listen and think 2 steps aheadWorking PC knowledge, windows preferred and related applications (IT industry is an advantage)An affinity for learning online software systemsInterpersonal skillsProblem analysis and problem‐solvingAttention to detail and accuracySelf‐MotivatedStress/Patience toleranceAbility to learn and apply new information or skillsMETRICS THAT MATTERNumber of calls, chats and cases as defined by departmentQuality ScoresAdherence & ProductivityRegular and Predictive AttendanceWE ARE AN EQUAL OPPORTUNITY EMPLOYERAs set forth in Avetta, LLC's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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📌 Supplier Success ProfessionalB Customer Support) Newcastle, New South Wales,Australia
🏢 Avetta
📍 New South Wales