AFCA is seeking a Customer Service Officer to deliver exceptional phone-based support to consumers, complainants and AFCA members. You will guide customers through AFCA processes, resolve issues, and maintain high service standards in a busy contact environment. The role offers hybrid working with a 5-week onboarding in the office.
Start mid September 2026. You should bring experience in customer service, especially in high-volume banking/financial services, with solid verbal and written
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📌 Phone-Based Customer Advocate - Financial Services (City of Sydney)
🏢 AFCA
📍 City of Sydney
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