Role Overview

We're looking for a motivated IP Voice and UC Engineer to provide L1/L2 technical support for enterprise voice platforms. The role involves handling day-to-day incidents, following established SOPs, and working under the guidance of senior engineers to develop skills across the full UC and IP Voice technology stack.

What You Will Do

- Provide L1/L2 technical support for IP Voice and UC platforms
- Handle day-to-day incident queue
- Support Inbound voice services
- Assist with IP Voice Activation
- Perform IP Voice Assurance
- Assist senior engineers during major incidents

Why It Might Be a Fit

The ideal candidate will have a basic understanding of SIP protocol, VoIP concepts, and telephony fundamentals, and exposure to at least one of: Microsoft Teams Phone, Cisco BroadWorks, or similar UC platform.

Requirements

- Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or related field
- 2+ years of experience in IP Voice or telecommunications support




- Basic understanding of SIP protocol, VoIP concepts, and telephony fundamentals
- Exposure to at least one of: Microsoft Teams Phone, Cisco BroadWorks, or similar UC platform
- Familiarity with ITIL processes (incident, change, problem management)
- 2+ years in IT/voice/telecommunications support role
- Basic understanding of SIP signaling: REGISTER, INVITE, BYE, common response codes
- Experience using ticketing systems (ServiceNow / Service Central or similar)
- Basic IP networking: TCP/IP, UDP, DNS, NAT, QoS concepts
- Good communication and customer-facing skills

Benefits

- Income Protection Insurance
- Paid Parental Leave and Volunteer Leave
- Employee Assistance Program (EAP)
- Adaptable working arrangements
- Health Insurance Discount and Well-being Program
- Access to Fitness and Gym Memberships
- Salary packaging and novated leasing

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📌 IP Voice UC Operations Consultant (City of Sydney)
🏢 Infosys
📍 City of Sydney