Overview

Organisation: Join one of Australia's Big 4 professional services firms, known for its innovation, enterprise-grade Salesforce programs, and cooperative culture. With a strong focus on delivering impact through technology, this team supports a wide range of industries from Education to Financial Services and the Public Sector through both Salesforce Implementation and Application Managed Services (AMS).

Role

As a Salesforce Functional Consultant, you'll be responsible for designing user-focused, scalable solutions that deliver measurable business value. This role blends functional design, stakeholder collaboration, and hands-on configuration. You'll act as a trusted advisor helping clients adopt best practices, drive user adoption, and shape future-state experiences.

You'll work across both AMS and project delivery, collaborating with architects, developers, SMEs, and change managers to translate business needs into functional solutions.

You will:





- Advise clients on "what's possible" using out-of-the-box Salesforce features
- Design capability maps, business process flows, user journeys, and wireframes
- Gather and prioritise business requirements and user stories with SMEs
- Configure Salesforce functionality aligned with best practices
- Run demos, build prototypes, and lead functional workshops
- Conduct unit testing and support quality assurance
- Support change teams to drive adoption and enablement

You will have

- 3+ years' experience in Salesforce platform implementation and configuration
- Strong communication skills to engage both technical and business stakeholders
- Experience designing customer journeys and business process flows
- Passion for user-centric design and business transformation
- Consulting background preferred
- Baseline Clearance is highly advantageous

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📌 Salesforce Functional Consultant / Business Analyst (City of Sydney)
🏢 Talenza
📍 City of Sydney