Administrative / Employment Support Officer (Warehouse)

- Permanent Full Time Opportunity
- Salary Packaging + Advantages on offer
- Newington Location

About the role:

This is a hands‑on role supporting employees with disability in a warehouse environment. You will work alongside employees on the floor, providing guidance, training, and day‑to‑day support to help them build skills and succeed at work. The role is to provide support, training and direction to supported and Disability Employment Service (DES) funded employees to develop their skills, maximise their independence, and achieve job satisfaction, whilst also providing assistance with the day‑to‑day operations of the warehouse. This is an on‑site role based in Newington.

Role Responsibilities:

- Assist with providing employment support work to a team of employees to effectively work within a warehouse environment.
- Assist supported employees with assistance regarding terms of employment including individual NDIS plans and NDIA funding outcomes, their employment contracts, workplace rosters and workplace duties.
- Coordinate work analysis and assessment processes for employees, documenting work assessments and progress for each employee, maintaining file records within Achieve Australia’s data systems for employees.
- Provide DES employees with assistance regarding their terms of employment including their employment outcomes and reporting requirements, employment contracts, workplace roster and workplace duties and liaising with Employment Agencies as required.




- Coordinate all relevant documentation and associated processes for supported employees so that they are maintained up to date, compliant, accurate and correct; and are in line with NDIA and Achieve Australia requirements.
- Coordinate and provide on‑the‑job training for employees to enhance workplace abilities, skills and enable employees to work independently.

Qualifications:

- Knowledge and experience with people who have a disability and/or barrier to employment.
- Knowledge of the workings of the NDIS and DES as these programs impact on and complement the maximising of employment opportunities for people with a disability or barriers to employment.
- Demonstrated ability to work with a diverse group of employees, supporting and guiding the employees, coordinating, and troubleshooting responses to workplace incidents, concerns or when things go wrong for these individuals.
- Experience in delivering training – on the job (work to be done etc.) and broad‑based workplace training (procedures etc.)
- Knowledge and understanding of the critical importance of providing high standard customer service.
- Demonstrated ability to coordinate and supervise people.

Benefits:

- Salary packaging options – keep more of your take home pay before tax.
- Car leasing – another salary packaging option.
- Free personal and financial counselling for you and your family.
- Range of paid leave and flexible work arrangements.
- Support for a healthy lifestyle, access to fitness passport memberships and wellness programs.
- Regular training and support to succeed in your role, including paid induction for frontline staff.
- A strong record of promoting from within.

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📌 Administrative / Employment Support Officer (Warehouse) (City of Parramatta Council)
🏢 Achieve Australia
📍 City of Parramatta Council