Overview

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Wilhelmsen Port Services (Australia) Pty Ltd is looking for a reliable and proactive individual to join our Ship Agency Operations team based in PortHedland. This role offers a unique opportunity to work in a fast‑paced and diverse environment, managing vessel operations while engaging with stakeholders from diverse cultural and demographic backgrounds. The position is primarily office‑based, involving the management of a high volume of e‑mail. Strong computer skills, exceptional e‑mail etiquette and excellent customer service are essential. The role also requires occasional travel outside the office, including boarding vessels and navigating steep gangways; applicants must be comfortable with heights.

Responsibilities

- Vessel Operations Coordination & Planning – Coordinate vessel operations, from planning arrivals to berthing, loading, and departures in collaboration with all Port stakeholders. Accurately input and maintain data to support operational processes.
- Email and Systems Administration – Efficiently handle a high volume of e‑mail while working across multiple computer systems (SEDNA, Excel, Teams, WASP, ESS (ICE), IC…).
- Teamwork – Collaborate within a supportive environment.
- Multicultural & Demographic Interaction – Engage with international crews and stakeholders, demonstrating strong cross‑cultural communication skills.
- Information Handling & Incident Reporting – Manage confidential and sensitive data with professionalism,



opening clear communication channels to resolve issues promptly.
- Vessel Boarding – Board vessels to assist with operations and ensure smooth communication.
- Rotating Roster – Work on a rotating shift pattern to accommodate operational requirements, offering variety and some flexibility.

Qualifications & Experience

- Highly motivated, self‑driven, and able to thrive in a dynamic environment.
- Computer literate with excellent technical skills and the ability to navigate various software tools.
- Capable of working independently, managing time effectively, and maintaining high organisational standards under pressure.
- Proactive with a strong initiative to improve processes and solve problems without waiting for instructions.
- Constructively accepts feedback and uses it to grow and refine skills.

Desired Characteristics

- Attention to detail and precision in all tasks.
- Clear and effective communication, even with language barriers.
- Adaptability and openness to change, with an ability to embrace new methods and processes.
- Independent and trustworthy, able to work well with minimal supervision.
- Analytical and forward‑thinking, anticipating potential issues.
- Organised and stress‑resilient, remaining calm under pressure and prioritising tasks.
- Willingness to learn,



take feedback and expand knowledge.
- Professional e‑mail etiquette with concise, respectful correspondence.
- Overtime readiness, flexible to work overtime when necessary.
- Business acumen, understanding the broader business context to enhance role performance.

What We Offer

- Competitive base salary, superannuation, and comprehensive perks, including additional annual leave, car allowance, tech tools, remote travel allowance, and housing assistance.
- A collaborative, diverse, and supportive team environment.
- Access to modern training programmes, advanced systems, and tools to enhance skills and efficiency.
- Health and wellness support, including an employee assistance programme for you and your family.

Apply Now

Excited about this opportunity? Please let us know in your cover letter which of our Port Services DNA resonates with you the most, and include five traits you possess that would aid you in a Ship Agency Operator role. Send your application to . The application deadline is Monday, 24th August 2026.

Work Location: Port Hedland, Western Australia

All positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.

About Wilhelmsen

Wilhelmsen is a global maritime leader established in Norway in 1861, providing essential products, services, qualified crews and technical management across 60+ countries. We are committed to driving industry innovation through renewable energies, zero‑emission shipping and digitalisation, while fostering a diverse, inclusive workplace.

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📌 Ships Agency Operator Port Hedland (Town of Port Hedland)
🏢 Wilh. Wilhelmsen Holding ASA
📍 Town of Port Hedland