HUNR HOTELS PTY LTD

Quest Melbourne Airport is a reputable serviced apartment accommodation provider catering to both corporate and leisure travellers. The property is committed to delivering high quality guest experiences, maintaining strong operational standards, and ensuring the efficient management of all hotel functions. The business now seeks an experienced Hotel or Motel Manager with experience as a Duty manager to oversee daily operations and lead the team in Tullamarine, VIC.

This role offers stable full-time employment with competitive remuneration between $79,000-89,000 annually plus superannuation, and meaningful responsibility in the daily operations of a successful hospitality business, providing valuable hands‑on experience in guest services, reservations, and accommodation management.

Task & responsibilities

- Manage organise and control overall accommodation, reservation, reception, room service and housekeeping activities
- Efficiently manage guest arrivals and departures, ensuring smooth check‑in and check‑out processes while providing a welcoming experience.
- Handle all reservations via phone, email, and online booking platforms, ensuring accurate purchase orders, record keeping and timely follow‑ups
- Provide high-quality customer service, handling guest inquiries, special requests, and resolving any issues to ensure satisfaction
- Supervise and delegate duties to supervisors and prepares work schedule for them
- Control and manage expenses of all motel departments
- Accurately process guest payments, including cash, credit card,



and online transactions, and maintain detailed billing records
- Actively take part in Sales Activity within the hotel including referral of lead to the Sales office
- Liaise with housekeeping to ensure rooms are ready for guest arrivals and coordinating room cleanliness and maintenance.
- Perform all duties applicable to the night shift ensuring all report, system checks as well as run of the day (date system change) are performed accordingly to standards and motel requirements
- Assist guests with local information, directions, restaurant recommendations, transportation arrangements, and tourism activities
- Handle guest complaints or concerns professionally and efficiently, aiming to resolve issues in a timely manner.
- Supervise all sections and improvements in operation to identify opportunities to improve service standard
- Meet regularly with supervisors in order to convey all necessary information, concerning events taking place in the hotel, memoranda received, transfers and training procedures or instruction
- Work effectively with housekeeping, maintenance, and management teams to ensure smooth daily operations and exceptional guest experiences.




- Regularly update and report operational activities, guest feedback, room occupancy, and any issues that require attention or resolution.
- Monitor systems development processes to ensure successful project completion
- Monitor overall performance, including revenue, expenses and cost controls, ensuring alignment with business objectives.
- Present operational reports on occupancy, guest satisfaction and business performance to senior management.
- Oversee procurement and inventory management, ensuring cost-effective purchasing and adequate supply levels.
- Manage guest services, including tourism information, transportation and external service arrangements.
- Ensure positive communication and cooperation between front office department and other departments

Qualification & experience

- A formal qualification in hospitality management, and 2 year relevant work experience.
- Demonstrated ability to communicate clearly and professionally in fluent English, both written and verbal.
- Strong interpersonal skills to engage effectively with guests, staff, and stakeholders.
- Ability to work under pressure to meet strict deadlines
- Proven capability to manage both front‑of‑house and back‑of‑house motel operations.
- Excellent coordination and multitasking skills in a fast‑paced hospitality environment.
- Strong team leadership and supervision skills to ensure smooth daily operations.

Work Type: Full time

Salary: $79,000-89,000

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