About the Role

Provide a high standard of customer service support to both internal (Council) and external (public) stakeholders through all communication mediums available at Snowy Monaro Regional Council (telephone, email, verbal and letter). Review all aspects of water supply and wastewater service delivery compliance with the Local Government Act, Water Management Act, Workplace Protection Act and associated Regulations, Codes, Licences and Environmental Authorisations, including all annual water and wastewater license returns. Conduct annual procedural reviews and submit legislated documents and reports.

Responsibilities

- Review and submit legislated documents and reports, including Drinking Water Quality Management Plan, Pollution Incident Reporting Management Plans, and Local Water Utilities Annual Performance reporting data.
- Develop, implement and review water and wastewater quality monitoring programs.
- Monitor water quality complaints, providing summary information for management and technical information to customer service staff.
- Collaborate with the Coordinator of WWW Operations to develop and implement procedures and advice (including training) in relation to water and wastewater specific acts, regulations and WH&S; documentation.
- Develop, optimise and review procedures for water supply and W&W; service delivery to adapt to changing circumstances.
- Prepare internal quality assessments to review trends, identify issues and propose corrective actions to maintain compliance.
- Set up quality systems and processes to ensure data is managed, readily accessible and can be used for reporting and strategic decisions.
- Conduct regular inspections and audits, developing action plans to address any non‑conformances against EPA licence conditions, A.D.W.G. and WH&S; policies and procedures.
- Assist in the monthly and annual reporting of state and federal Government funding bodies.




- Assist the SMRC WH&S; Coordinator in matters relating to W&W.;
- Contribute to the development of water and wastewater public education programs.

Qualifications

- Degree in a relevant science, applied science or engineering discipline, or equivalent work experience.
- Knowledge of Australian Drinking Water Guidelines and environmental legislation.
- Knowledge of drinking water and wastewater systems and associated monitoring programs.
- Demonstrated experience in technical report writing and data analysis, with ability to interpret analytical results.
- Experience in relevant Windows and Microsoft Office products.
- Well‑developed database management skills.
- Excellent customer service philosophy and experience dealing effectively with a diverse range of stakeholders.
- Well‑developed interpersonal and written communication skills.
- Ability and willingness to undertake training in software or other specific W&W; deliverable competencies.
- Excellent time‑management skills and ability to work to strict deadlines.
- Commitment to work as directed by the Supervisor, according to Council’s prescribed practices and Code of Conduct, with or without supervision.
- Current Driving License Class C, with employment conditional on maintaining this licence.

Desirable Criteria

- Familiarity with local government corporate software solutions, including mapping software.
- Experience with water supply and wastewater service delivery requirements.
- Well‑developed safety, environmental and quality management principles, including analysis and reporting.

EEO Statement

We are committed to providing equal employment opportunity and embracing diversity. We are an inclusive workforce that reflects the unique region, community and customers we serve. We are a smoke‑free work environment. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the role.

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📌 Compliance Officer Water Wastewater at Snowy Monaro Regional Council (Cooma)
🏢 Snowy Monaro Regional Council
📍 Cooma