Leadership Position

National Care Manager – Sydney, Australia

Role Overview

Lead our care delivery strategy and team to ensure exceptional NDIS support services that transform lives across Australia.

Our Mission

The Well Team exists to provide life‑changing care and support for individuals navigating the NDIS system. Our WorkWell™ Model drives how we recruit, deploy, and develop our team members to deliver exceptional care.

Role Purpose

As National Care Manager, you will lead the department that owns and executes the end‑to‑end participant experience—from first contact through onboarding, team matching, ongoing support, and advocacy. Your department is the growth engine and frontline of trust, NDIS compliance, and satisfaction.

You will strategically oversee our care delivery system across all regions, leading our Care Onboarding & Relationship Specialists, Care Specialists, and Community Care Engagement teams to execute our WorkWell™ Model. Your role bridges participant care, staff development, and organizational objectives.

As a key WorkWell™ contributor, you will start the "demand signal" and intake process, ensure every participant receives a tailored care team and experience, and provide real‑time feedback for system improvement and rapid redeployment if issues arise.

Key Responsibilities

- Lead the implementation of the WorkWell™ Model across all care teams, ensuring its principles guide service delivery nationwide.
- Drive strategic decision‑making for care services, balancing participant needs, staff capabilities, and organizational objectives.
- Develop and oversee care quality metrics that align with NDIS requirements and our commitment to exceptional support.




- Collaborate with the Managing Director to evolve service offerings based on participant feedback and market opportunities.

You Will Succeed If You…

Champion Quality Care

Have unwavering commitment to exceptional service standards.

Lead with Inspiration

Motivate teams to achieve excellent outcomes with purpose.

Think Systematically

Create scalable processes that maintain quality during growth.

Drive Innovation

Continually improve how we deliver and measure care.

Embody Care‑Centered Leadership

Balance operational excellence with genuine compassion for participants and staff.

WorkWell™ Model Integration

- Recruitment‑First Approach – Working with HR to evolve our care staff selection criteria based on quality outcomes data.
- Deployment‑Based Infrastructure – Creating systems that match the right care professionals with participant needs.
- Service Excellence Through Expertise – Developing care methodologies that consistently produce meaningful outcomes.

Job Details

- Employment Type: Full‑Time
- Start Date: Immediate
- Department: Care Management
- Reports To: Managing Director

Key Performance Areas

- Care quality metrics across all service lines.
- Staff retention and satisfaction rates.
- Participant outcomes and satisfaction.
- Compliance with NDIS quality standards.
- Innovation in care delivery systems.

Qualifications

- 5+ years in NDIS or healthcare leadership.
- Degree in Allied Health, Nursing, Human Services or related field.
- Deep understanding of NDIS framework and quality standards.
- Proven track record in quality system development.
- Exceptional team leadership abilities.

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📌 National Care Manager (City of Sydney)
🏢 The Well Team
📍 City of Sydney