EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
Responsibilities
- Lead, coach and mentor a team of clinical advisors, supporting performance, capability development and a positive team culture.
- Develop and implement strategies that improve medical management practices, claim outcomes and operational performance.
- Provide expert guidance and support to claims teams on medical management strategies, injury management and complex claim matters.
- Partner with leaders and stakeholders to embed medical expertise into claims decision-making and drive proactive risk management.
- Identify opportunities for process improvement, innovation and quality assurance across medical services.
- Monitor team performance, workload allocation and service delivery to ensure business objectives and customer expectations are achieved.
About You
- Tertiary qualifications in a relevant healthcare discipline such as Nursing, Occupational Therapy or a related field.
- Demonstrated leadership experience managing teams within a healthcare, workers compensation,
insurance or personal injury environment.
- Solid knowledge of injury management, disability management and the workers compensation industry.
- Proven ability to build trusted relationships, influence stakeholders and communicate effectively with people at all levels.
- Experience developing and delivering training, coaching team members and building capability within a team environment.
- Strong analytical, problem-solving and organisational skills, with the ability to identify improvements and manage competing priorities.
What We Offer / Benefits
- We stand together as equals. EML is an equal opportunity employer; you will be part of a culture that celebrates diversity and inclusion.
- Flexibility to work from home to support work/life balance.
- A corporate wellbeing program with discounted health insurance and gym membership.
- Generous discounts from over 350 retailers through our RewardsHub program.
- Comprehensive learning and development opportunities to help you reach your full potential.
- Access to support and counselling services through our Employee Assistance Program.
- Company-wide events to stay connected and celebrate success.
- Entitlement to annual company incentive scheme + salary reviews.
- Up to 16 weeks paid parental leave, plus super.
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📌 Medical Team Leader (City of Sydney)
🏢 Employees Mutuals
📍 City of Sydney
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