- Manage a portfolio of compliance and enforcement activities designed to protect consumers throughout the State
- Manage a large team of investigators and inspectors enforcing the Australian Consumer Law and a range of sector specific regulation such as Charitable Fundraising, FuelCheck, Incorporated Associations, Community Gaming, Motor Dealers, Gas and Electrical, Partnerships
- Public Service Senior Executive Band 1 Remuneration Range

About the role

NSW Fair Trading is looking for a strategic and thoughtful individual to lead compliance and enforcement efforts spanning the full spectrum of consumer affairs regulation including the Australian Consumer Law, specialist and sector-based regulatory regimes across a suite of approximately 25 statutes that define NSW’s consumer protection. You will be responsible for safeguarding consumers, improving trader behaviour, and ensuring fair, safe and competitive markets across the state.

As Director Compliance & Enforcement – Consumer Affairs , you will lead a directorate responsible for delivering high-impact compliance programs, investigations, strategic enforcement activities and the delivery of major consumer safety initiatives including priorities such as lithium-ion batteries, e-bikes, failure to supply second hand vehicles and unfair contract terms. You’ll guide multi-disciplinary teams, manage complex regulatory matters, and ensure NSW remains a national leader in consumer safety.

In this role, you will:

- Lead large multi-disciplinary teams focused on inspections, investigations and compliance programs




- Make risk‑based decisions on enforcement priorities, determining when to elevate matters, pursue prosecutions, or adopt education‑based interventions
- Drive uplift in compliance, education and enforcement programs, ensuring they align with NSW Fair Trading’s compliance and enforcement priorities and national regulatory best practice
- Collaborate with legal, policy and executive stakeholders to shape enforcement strategy
- Influence industry behaviour by engaging with consumer affairs industry groups, national regulators and law‑enforcement bodies to deliver coordinated compliance outcomes
- Champion a culture of continuous improvement, innovation and accountability
- Liaise with other consumer protection regulators such as the Australian Competition and Consumer Commission and Consumer Affairs Victoria

Qualifications

- Demonstrated experience leading large, complex, multi‑disciplinary teams and building regulatory capability at scale
- Solid experience in prosecution and regulatory enforcement, with a risk‑based approach
- Expertise in regulatory compliance and consumer safety frameworks
- Proven ability to lead large, multi‑disciplinary teams across inspections and investigations
- Knowledge of the Australian Consumer Law
- Strategic thinking, stakeholder engagement and a commitment to public value
- Ability to collaborate across government, influence industry and represent NSW in national forums on emerging consumer safety and regulatory issues

#J-18808-Ljbffr

📌 Director Compliance & Enforcement - Consumer Affairs (City of Sydney)
🏢 NSW Fair Trading
📍 City of Sydney