Job Description

Are you a customer-focused professional who thrives in a fast-paced environment, loves building relationships, and knows how to get things done? Rexel Australia is looking for a driven Customer Care Officer to join our high-performing National Customer Engagement Team, based out of our Moorabbin office.

This isn't your average customer service role. You'll be managing a portfolio of large, multimillion-dollar national accounts, working as a true partner to our clients — solving problems, growing relationships, and delivering an exceptional experience every time.

What You'll Be Doing

- Managing and nurturing a portfolio of key national accounts, acting as the primary point of contact




- Juggling multiple clients and priorities simultaneously — no two days look the same
- Driving warm sales conversations to grow existing accounts and identify recent opportunities
- Coordinating orders, quotes, deliveries, and queries with speed and accuracy
- Collaborating with internal teams including branch networks and national key account managers
- Maintaining accurate records and reporting using tools including Excel, PowerPoint, and PRONTO (desirable)
- Thinking creatively to solve client challenges and continuously improve the customer experience

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📌 Customer Service - National Customer Engagement Team (City of Kingston)
🏢 Rexel Australia
📍 City of Kingston