Product Support Specialist - Chatswood / Hybrid - Fixed Term

Posted: 22/06/2026

Closing Date: 06/07/2026

Job Type: Contract

Location: Chatswood, NSW - Hybrid

Job Category: Other

At PetSure, we’re passionate about creating a world that’s better for pets and their people. As a Product Support Specialist, you’ll play a key role in supporting the Product team to deliver initiatives that improve customer outcomes and ensure our products are accurate, compliant and market‑ready.

This is a hands‑on role focused on execution, coordination and operational support across the product lifecycle. You’ll work closely with Product Managers and cross‑functional teams to ensure product activities are delivered accurately and on time.

If you’re detail‑oriented, enjoy working across teams, and want exposure to product delivery in a regulated environment - this could be the role for you.

What You’ll Do

- Support delivery of product initiatives and day‑to‑day product activities
- Assist with research, data gathering and product issue resolution
- Review product documents, communications and disclosures for accuracy
- Support testing across websites, quote tools and customer journeys
- Assist with reporting, performance monitoring and insight generation




- Collaborate with internal stakeholders to support delivery and execution

What You’ll Bring

- Strong attention to detail and commitment to accuracy
- Effective communication and relationship‑building skills
- Ability to gather, analyse and summarise information
- A proactive, organised approach to working in a fast‑paced environment
- Exposure to product, operations or customer service roles (desirable)
- Experience in financial services, insurance or regulated environments (desirable)

Why You’ll Love Working at PetSure

- Versatile hybrid working based in Chatswood
- Pet benefits including discounted pet insurance and pet care leave
- Wellbeing support and a people‑first culture
- Opportunities to build product and commercial capability
- Recognition and career development pathways

Join Our Team

At PetSure, we live by our values: Passion for pets and their people, Curious and open to pawsibilities, Chewing through problems and opportunities, Taking care of others.

We’re an equal opportunity employer and welcome applicants from all backgrounds.

Ready to build your product capability and make a difference? Apply now.

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📌 Product Support Specialist - Chatswood / Hybrid - Fixed Term (City of Willoughby)
🏢 PetSure (Australia
📍 City of Willoughby