Cairns Orthopaedic Clinic (COC) is seeking a professional, compassionate and highly organised Medical Secretary / Receptionist to join our specialist orthopaedic clinic on a casual basis.
This role is ideal for someone who thrives in a busy clinical environment, values patient care, and takes pride in maintaining confidentiality and professionalism at all times.
About the Role
As the first point of contact for our patients, you will play a vital role in ensuring the smooth flow of the clinic. You will provide high-level administrative and reception support to patients, medical practitioners and the broader clinic team.
This is a casual position with flexibility required to cover leave and periods of increased demand.
Key Responsibilities
Welcoming patients and visitors in a friendly and professional manner
Managing appointments and patient enquiries (in person, phone and electronic)
Processing referrals and explaining clinic fees and billing policies
Accurate data entry and maintenance of patient records
Handling incoming and outgoing mail and courier arrangements
Processing payments and maintaining accurate patient accounts
Preparing and typing medical correspondence and documentation
Supporting smooth communication between patients, clinicians and staff
Managing patient complaints in line with clinic procedures
Maintaining strict patient and clinic confidentiality
Following workplace health & safety procedures
About You
You will demonstrate:
Previous experience in a medical reception or medical administration role (specialist practice experience highly regarded)
Strong organisational skills and attention to detail
A calm, caring and empathetic approach to patient interactions
Excellent communication skills
Sound computer skills and confidence using practice management software
Ability to manage confidential information with discretion
Initiative and the ability to work both independently and within a team
What We Offer
Supportive and professional team environment
Modern specialist clinic setting
Prospect to work closely with experienced orthopaedic professionals
Flexible casual employment arrangement
If you are reliable, compassionate and take pride in delivering exceptional patient service, we would love to hear from you.
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