Lotus People, partnering with a well‑established financial services organisation in Australia, is seeking an experienced Hardship Officer to assess applications, review financial information and tailor repayment arrangements balancing customer needs with business outcomes.
You will work closely with internal stakeholders, borrowers and external partners to identify risk, ensure service excellence and support customers through hardship processes and complex mortgage decisions.
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📌 Mortgage Hardship Specialist: Financial Solutions (City of Sydney)
🏢 Lotus People
📍 City of Sydney
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