Account Manager – APAC Hospitality Sales

We’re looking for an Account Manager at Lightspeed. You’ll join our APAC Hospitality Sales team and manage inbound sales for our hospitality venues in the APAC market. Your role will involve working closely with a large range of merchants to build rapport, understand their objectives and ensure they’re receiving the best solution to achieve their goals.

What You’ll Be Doing

- Act as a trusted Account Manager, understanding customer requirements and providing value‑added solutions tailored to their needs and preferences.
- Build trust and rapport, demonstrating active listening to support upselling and maximize account growth.
- Guide qualifying customers through their upgrade path from basic to advanced platforms.
- Demonstrate software solutions, from core POS products to modules and upgrades.
- Handle reactive upsell from inbound sales and expansion of monthly recurring revenue.

Additional Responsibilities

- Build strong retailer advocacy, increasing hospitality owners’ empathy and understanding throughout the company.
- Contribute to the wider team’s objectives, even when tasks fall outside the core scope of the role.

What You Need To Bring

- Experience in account management, sales development representative, or a similar role carrying a sales quota.




- Understanding of solution‑based consultative sales in a SaaS environment.
- Ability to use Salesforce.com and other technologies to manage and organise the pipeline.
- Entrepreneurial approach; work smarter, not harder.
- Strong time‑management and organisational skills.

Benefits

- Lightspeed share scheme (you’ll be an owner).
- Unlimited paid time off policy.
- Flexible working policy.
- $500 health and wellness benefit per year.
- Mental health online platform and counselling & coaching services.
- Paid leave and assistance for new parents.
- LinkedIn Learning license.
- Rooftop with dining space and BBQ facilities.
- Self‑service cafe‑style kitchen and fully stocked fridge, pantry & bar.
- Weekly catered lunches for the entire office.
- Regular events hosted by the Sydney Culture Club.
- Brand new office space located in Redfern, NSW.
- Dog‑friendly environment.

Lightspeed is a proud equal‑prospect employer and we are committed to creating an inclusive and barrier‑free workplace. We welcome and encourage applications from people with disabilities, and accommodations are available on request for candidates participating in any portion of the selection process.

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📌 Account Manager (Hospitality) (City of Sydney)
🏢 Lightspeed Commerce
📍 City of Sydney