About EVT: The Harbour Rocks Hotel by Ode Hotels is part of EVT, one of Australasia’s market‑leading experience creators offering careers across entertainment, ventures, and travel. EVT is known as Daymakers, focusing on creating memorable experiences.

About Harbour Rocks Hotel: A heritage‑listed boutique hotel in the heart of The Rocks, recently refurbished to blend historic character with elevated comfort and a refined guest experience.

About the Role

Full‑time Duty Manager overseeing front‑office operations during shifts, stepping in for the Hotel Manager when required, and ensuring smooth, professional daily operations while driving security, team performance, and profitability.

What you'll do

- Lead hotel operations during shifts, overseeing front office standards, staff presentation, and service delivery across departments.
- Maintain high guest satisfaction by proactively resolving issues and complaints, fostering a welcoming, sales‑focused service culture.
- Monitor security, safety, and WH&S; compliance, ensuring effective incident management.
- Drive occupancy and revenue through rate management strategies and collaboration with key departments.
- Manage staff end‑to‑end – training, rostering, cost control, and entitlements (overtime, leave, breaks) – to meet financial and service targets.

What you'll bring





- 1+ years’ experience as a Duty Manager (or similar) in a branded or independent hotel, confidently leading operations in the absence of senior management.
- Solid knowledge of front office operations – rostering, arrivals/departures, team coordination – with a solution‑focused approach to security, complaints, and incidents.
- A commercial mindset, with a track record of driving occupancy and revenue and excellent guest‑facing communication skills.
- A commitment to high service standards aligned with brand values, along with confidence in WH&S; compliance, crisis management, and safeguarding guest and asset safety.

How you work

- Daymaker ethos – no one’s too big for the small things.
- Hands‑on and non‑hierarchical – leads from the front.
- Resilient and solutions‑focused – stays calm, moves fast.
- Growth mindset – learns, shares, and level up others.

Perks from Day One

- 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
- $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
- Seasonal perks at Thredbo.
- Rapid career growth across our hotel & entertainment network.
- Paid parental leave; community & volunteering opportunities.

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📌 Duty Manager - Harbour Rocks Hotel (City of Sydney)
🏢 EVT - Entertainment | Ventures | Travel
📍 City of Sydney