Customer Service Representative - Osborne Park & Mandurah Locations

BSS Psychology is the leading and largest Western Australian owned and based employee assistance provider within the resource and industry sector across Australia.

About the role:

Ideal for psychology students seeking hands‑on experience in a supportive environment.

We are seeking a mature‑minded, highly skilled applicant with reception / call centre experience (medical or similar background will be highly regarded).

As the first point of contact in this varied and pivotal role, you must have:

- Excellent interpersonal, communication and client service skills.
- Proven ability to display initiative and high attention to detail.
- The ability to multitask, prioritise and work well under pressure.
- Ability to work well within a close‑knit team workplace.
- High standards of personal presentation.
- Understanding confidentiality is essential, as well as demonstrated advanced computer and MS Office skills.

Responsibilities include but are not limited to:





- Provide a range of professional front office reception and administration duties.
- Provide superior customer service as the front line of the organisation.
- Manage multiple line phone system (answer and forward incoming calls, take messages and handle general enquiries).
- Assist and greet clients face‑to‑face.
- Assist and support clients via our webchat function.
- Provide high‑level administrative and business support to all teams and employees within the organisation.
- Manage the office housekeeping.
- Preparation and maintenance of confidential client files and records (both physical and electronic).
- Taking ownership of the general email inbox.
- Interaction with internal and external stakeholders.

We are looking for a full time, 5 days a week staff member to join our head office in Osborne Park WA with flexibility to also work from our Mandurah office.

Please email your CV to *******@bsspsych.com.au.

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📌 Customer Service Representative - Osborne Park & Mandurah Locations (City of Stirling)
🏢 BSS Employee Assistance
📍 City of Stirling