Role Description

Infosys is seeking an Engagement Manager to lead and grow a substantial IT services business for a large, strategic client within the Banking & Financial Services (BFS) sector in Sydney, NSW. The Engagement Manager will be part of an Account team and responsible for managing an existing portfolio of business as well as acquiring new business in the client landscape.

Location: Sydney, Australia. Flexible working arrangements are available on a hybrid basis, reviewed case‑by‑case.

Roles And Responsibilities

- Position Infosys as a trusted, easy partner to do business with.
- Proposal Development, Negotiation & Closure – responsible for preparation of proposal and SoWs for the portfolio(s) through coordinating with different internal stakeholders such as Procurement, Legal and with multiple Service Lines and Infosys units working on the proposal.
- Engage the relevant internal Infosys teams and service lines team to develop solutions.
- Identify the optimal commercial model and perform quantitative analysis to arrive at win‑price to demonstrate business value to the client.
- Contracting & MSA – work with client Procurement team on MSA/contracts to obtain best terms and outcomes for Infosys; lead contract negotiations for new projects in one’s own portfolio.
- Account Operations – follow up with the client to sign SOWs, release undisputed payments; minimize revenue leakage for services delivered and enhance client satisfaction. Responsible & accountable for various operational parameters in own portfolio including Revenue, Revenue at Risk and Accounts Receivable.




- Risk Management & Governance – handle risks and issues related to the accounts, including delivery oversight ensuring strong governance in place.
- Set and manage client expectations to ensure strong client satisfaction.

Required Skills

- Demonstrated experience in a sales/relationship management/account management role along with tertiary qualification in IT / Computer Science / related discipline.
- Track record of interacting and building relationships with Head‑off, Executive and CXO level client contacts and working in a Global Delivery Model.
- Ability to work closely with partner organizations and position industry insights as they pertain to client needs & requirements.
- Deep understanding of client’s business challenges and ability to provide thought leadership in addressing these issues.
- Hands‑on experience with proposal creation and leading proposal presentations.
- Strong leadership, interpersonal, communication and presentation skills.
- Commercially savvy – understands contracts, MSAs, multiple pricing models.

Benefits

- Income Protection Insurance
- Paid Parental and Volunteer leaves
- Employee Assistance Program (EAP)
- Versatile working arrangements (hybrid, reviewed case‑by‑case basis)
- Health Insurance Discount and Well‑being Program
- Access to Fitness and Gym Memberships
- Salary packaging and novated leasing

Equal Opportunity Employer

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

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📌 Sales Director-Banking (City of Sydney)
🏢 Infosys
📍 City of Sydney