The Client Engagement Specialist (Customer Service and Sales Consultant) is a junior role within the team within our specialist NDIS and Aged Care meal provider business delivering dietitian-designed, chef-prepared meals to thousands of Australians living with disability or through Support at Home packages for older Australians.

As a Client Engagement Specialist, you will be part of our young, cooperative and vibrant Surry Hills team that engages with participants of the NDIS and Support At Home packages, their families and support networks to access healthy meals in line with their goals. You will learn how to guide participants through the onboarding process before they can start receiving Able Foods products, and support them renewing services and navigating the NDIS and Support at Home funding requirements.

Deliver an amazing client experience through:

- Inbound & outbound phone calls, emails and SMS.




- Nurture relationships and build rapport with key external stakeholders to generate referrals for NDIS and Support At Home participants
- Support NDIS and Support at Home participants, their families and key stakeholders throughout the onboarding and renewal process. This involves various communication touch points - inbound & outbound phone calls, emails and SMS.
- Coordinate with various stakeholders to support participants in using their NDIS/Support at Home funding for healthy, home-delivered meals
- Keep detailed and accurate records in our Salesforce CRM of all correspondence and client relationships to provide a seamless experience for our clients
- Deliver against individual targetsand work collaboratively with your peers to hit team and wider business targets
- Previous experience in a Customer Service or Sales environment and willingness to learn
- Knowledge or willingness to learn about the NDIS or Aged care sectors

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📌 Customer Service and Sales Consultant (City of Sydney)
🏢 Able Foods
📍 City of Sydney