About the Role The BUSY Group is seeking an exceptional Chief Digital & Technology Officer to shape, accelerate and safeguard our technology, digital and data landscape across Australia. As a key member of our Corporate Leadership Team, you will drive enterprise-wide digital transformation, strengthen cyber security maturity, uplift data capability and ensure our technology ecosystem enables performance, growth and service excellence. This is a rare opportunity to lead a diverse technology portfolio spanning Information Technology Services, Cyber Security, Data & Analytics and Enterprise Project Delivery—all within a complex, multi‑entity environment committed to innovation, community impact and continuous improvement.

What You’ll Lead - Digital transformation — Deliver enterprise-wide change that improves scalability, efficiency and customer/employee experience.

- Cyber security uplift — Strengthen governance, controls and risk management aligned with ISO27001, Right Fit for Risk (RFFR) and industry best practice.
- Managed service provider leadership — Drive performance, value and service excellence across MSPs, vendors and strategic partners.
- Enterprise data strategy — Build modern data lake environments, analytics capability and evidence‑based decision-making.
- Technology strategy — Align digital, cyber, infrastructure and data initiatives with organisational priorities and growth. You’ll shape the digital backbone of a purpose‑driven organisation making a real difference across Australia. You’ll lead transformation at scale, influence enterprise strategy,



and build future‑ready capabilities that empower our people, partners and communities.

The position involves

- Lead, mentor and develop high‑performing teams across IT Services, Cyber Security, Data & Analytics and Project Delivery.
- Foster a culture of accountability, collaboration, innovation and customer service.
- Develop and execute BUSY’s technology, digital, cyber security and data strategy.
- Oversee enterprise‑wide digital transformation and change adoption.
- Ensure infrastructure, platforms, applications and support services meet evolving business needs.
- Establish and continuously improve cyber security governance, controls and incident response.
- Ensure alignment with ISO27001, RFFR, regulatory obligations and best practice.
- Manage MSPs, vendors and strategic partners to ensure value, service excellence and contractual compliance.
- Negotiate technology contracts and commercial arrangements.
- Drive optimisation of enterprise data platforms and analytics environments.
- Uphold BUSY Group’s commitment to child safety and safeguarding principles. This role is ideally based at Southport, QLD, however Brisbane or relocation will be considered for an outstanding candidate.




- 4additionalpaid annual leave days – 1 My BUSY Day and 3 days at Christmas - Dedicated training budget for personal and qualified growth - BUSY Benefits program-Paid parental Leave, retaildiscountsand access to Fitness Passport - Enjoy work that genuinelyimpactslives - Employee Assistance Program with Sonder Wellbeing App Desired Skills and Experience About You - 10+ years in senior IT leadership across complex, multi‑site environments.
- Broad technical understanding across Citrix, networking, security, Microsoft 365/SharePoint Online, Windows Virtual Desktop, databases and analytics tools (Dynamics, PowerBI, SQL, Jet Reports).
- Extensive experience with Windows Server, Exchange, AD, Azure AD, Group Policy, Intune MDM and modern operating platforms.
- Proven capability in digital transformation, innovation and strategic technology leadership.
- Experience managing MSPs and external supplier relationships.
- Strong commercial acumen with ability to present business cases and strategic recommendations.
- Highly developed communication, stakeholder engagement and problem‑solving skills.
- Demonstrated ability to lead teams, drive change and uplift organisational capability.
- Tertiary qualification in Information Technology or related discipline.
- Post‑graduate qualifications highly regarded.
- Blue Card, National Police Check and open driver’s licence. The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People,veterans, people from culturally diverse backgrounds and people with disabilities.

📌 Chief Digital and Technology Officer (City of Gold Coast)
🏢 BUSY Ability
📍 City of Gold Coast