nib Group in Newcastle is seeking a customer-service representative for its city contact centre. The role handles up to 40 calls daily, with four weeks of training before starting on 7 September 2026. Based in Newcastle, it operates on a rotating Mon‑Fri roster, with 7.6‑hour shifts between 8:00am and 6:00pm. This position requires solid computer skills, prior customer-service experience, and a drive to meet KPIs while delivering excellent member support.
📌 Hybrid Customer Care Consultant – KPI‑Driven & Growth (Newcastle City Council)
🏢 nib Group
📍 Newcastle City Council
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