Wow Recruitment seeks a Quality Assurance Consultant to join a high-performing team in the Australian life insurance market. The role focuses on leading QA across call centre and associated teams, optimising AI-driven rules, and delivering regular performance insights. The candidate will mentor staff and help drive continuous improvement within a cooperative culture. With 4+ years in retail insurance administration and at least 1 year in call monitoring, you will bring telephony expertise and
📌 Insurance QA Lead — Frameworks, Mentoring & AI (City of Sydney)
🏢 Wow Recruitment
📍 City of Sydney
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