Neilson Financial Services is seeking a Quality Assurance Agent to ensure high-quality customer experiences across our contact centre operations. The role focuses on monitoring calls, documenting outcomes, and delivering constructive feedback to agents to drive continuous improvement.
Reporting to the Quality Assurance Manager, you will partner with Sales Managers to identify skill gaps, refine QA processes, and produce reports on trends and risks.
📌 Quality Assurance & Coaching Specialist ANZ (City of Sydney)
🏢 Neilson Financial Services
📍 City of Sydney
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