Join the largest general insurance group in Australia and Aotearoa New Zealand. We’re a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.

What You’ll Do

- Visit residential properties to investigate (assess), review/validate scopes of works and quantify building damage, documenting explicit, accurate findings for each claim through a report.
- Determine practical repair methodologies and recommend cost‑effective solutions that balance quality, safety and customer needs, negotiating fair outcomes with builders and suppliers, including quotes, tenders and total‑loss settlements where required.
- Set clear expectations with customers with empathy and pace.
- Monitor repair progress, validate quality at key stages, and resolve issues quickly in partnership with our supply chain.
- Manage reserves and settlement practices responsibly to prevent cost escalation and deliver sustainable claim outcomes.

What You’ll Bring

- Practical building knowledge from a trade background or equivalent experience assessing residential damage.
- Confident communication skills, able to translate technical details into simple, reassuring next steps.
- Negotiation and influencing capability to align customers, builders and suppliers on the best outcome.
- Sound judgment and problem‑solving,



making timely decisions with incomplete information when needed.
- Comfortable using digital tools for notes, photos, scopes and status updates while working independently.
- Customer focus with resilience and empathy, including when supporting vulnerable customers.
- A current driver’s licence; relevant building or financial services qualifications are welcomed, not required.

What We Offer

- Boosted superannuation with 13% as standard.
- 20 days annual leave + 5 days MyLeave.
- Work from home and many more flexibility options with myFlex.
- Up to 50% off personal insurance, including home and motor insurance.
- Partner discounts on private health insurance, tech & appliances, and many more.
- Industry-leading 20 weeks paid parental leave.
- Access to LinkedIn Learning, the award‑winning IAG Academy, study assistance and secondment opportunities.
- Employment type eligibility criteria apply.

2 year Full Time Contract role based out of Goulburn , servicing both Northern and South West NSW and the ACT.

Applications close: 28th July 11:59PM AEST.

Make sure to discuss your application with your current manager before applying.

Adjustments and Support: If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.

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📌 Field Assessor (City of Wollongong)
🏢 Iag
📍 City of Wollongong