Customer Relations Officer - Automotive Call Centre

Ready to level up your customer service career?

If you’re a confident communicator who thrives in a fast-paced environment, loves variety, and enjoys building genuine customer connections—we want to meet you.

Join the John Hughes Group

We’re seeking driven, customer-focused professionals to join our high-performing Business Development Centre in Welshpool. Whether your background is in outbound/inbound customer service including admin, scheduling or coordination, this is your opportunity to be part of a respected WA brand with more than 50 years of industry success.

What you’ll do

As the first point of contact for John Hughes Service customers, you’ll play a critical role in securing service bookings and supporting key customer retention initiatives. In this dynamic call centre environment, you’ll be responsible for:

- Confirming and reminding customers of upcoming bookings
- Managing service administration and customer retention campaigns
- Building strong customer relationships that drive business growth and market share

What we’re looking for

- Experience in a high-volume contact centre or similar environment
- Genuine passion for delivering an exceptional customer experience
- Proven sales ability,



including confidence in objection handling
- Strong communication skills and a collaborative team mindset
- High attention to detail with a continuous improvement mindset
- Excellent administration and time management capabilities
- Ability to navigate multiple systems and applications
- Proficiency with CRM platforms and Microsoft Office
- Automotive industry experience is an advantage (but not essential)

What we offer

- Comprehensive training and ongoing coaching within a supportive, performance-driven team
- Monday to Friday work schedule—no weekend shifts
- On-site parking and a convenient location close to the Perth CBD and public transport
- A positive, engaging, and rewarding team culture
- Competitive remuneration with performance-based incentives
- Exposure to diverse campaigns across a leading multi-franchise dealership
- Genuine opportunities for growth within an iconic WA business

If you’re an experienced call centre or customer service skilled ready for your next challenge, APPLY NOW or email your resume to *******@johnhughes.com.au .

All applications are handled with complete confidentiality.

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📌 Customer Relations Officer - Automotive Call Centre (City of Canning)
🏢 John Hughes Group
📍 City of Canning