Role Purpose

We’re looking for a proactive, customer‑focused Security Risk Manager to lead the security operations function of our Sydney CBD assets – QVB, The Galeries and Strand Arcade. As a key member of the Shopping Centre Management Team, you’ll work closely with security providers, retailers, emergency services, local law enforcement and other stakeholders to drive best practice in incident preparedness, emergency management, contractor performance, and community engagement.

Work will be based at the primary shopping centre with occasional support at other centres. You must provide leadership presence during peak trade periods, including working every second weekend. The roster is 6 days/4 days, alternating between Saturday–Thursday and Monday–Thursday.

Key Accountabilities

- Lead local emergency preparedness and incident response, including regular and comprehensive training of shopping centre management teams
- Act as the key connection between the shopping centre management team, security guarding providers and the National Security team
- Manage and enhance the performance of contracted security providers
- Ensure quality assurance in incident reporting and follow‑up actions
- Conduct regular security and risk assessments and implement mitigation strategies
- Build strong relationships with local law enforcement, emergency services, schools and community groups

Experience & Capabilities

- Demonstrated experience in security operations or a related field
- Strong understanding of modern security threats, systems and technologies
- Experience in emergency management and contractor oversight
- Excellent communication, collaboration and decision‑making skills
- Organised and methodical with strong procedural discipline
- Calm,



composed and confident under pressure
- A passion for safety, education and continuous improvement

Personal Attributes

- Respect – Listen to and acknowledge each other's views; have difficult conversations with care
- Integrity – Back words with right actions; do the right thing, no matter the situation
- Customer Focus – Nurture a genuine connection with customers; consider their needs in decisions
- Collaboration – Invite the right people to the table; balance consensus with decisive actions
- Excellence – Always strive to improve; share challenges and celebrate the wins

Advantages

- Flexible working options
- Birthday leave and the option to purchase additional leave
- $1,000 worth of VCX securities rewarded for eligible team members
- Generous parental leave

Eligibility & Requirements

To be eligible, you must have existing, relevant Australian work rights. Short‑listed candidates will be required to undergo a Criminal History Background/Police Check and may have additional qualification checks depending on role and level.

Equal Opportunity Statement

Applications are encouraged from all sectors of the community. We strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We are committed to creating an inclusive work environment and welcome applicants regardless of gender identity, ethnicity, sexual orientation, disability and age.

Accessibility

If you experience any issues accessing information in this job advertisement or the application form, or require this in an alternate format, please contact our Talent Acquisition Team. We are working to improve our website accessibility and will make reasonable adjustments to support you during the recruitment process.

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📌 Security Risk Manager - QVB, Strand Arcade, The Galeries (City of Sydney)
🏢 Vicinity
📍 City of Sydney