Your Opportunity

Our Bathurst Contact Centre currently has an excellent career opportunity for a full-time Member Service Officer - Contact Centre. The position will see you assisting our members who interact with us through our Contact Centre via phone and online channels.

Role

You’ll be joining a small team who are focussed on providing our members with a consistently qualified and friendly service experience. The key aspects of your new role include:

- Delivering efficient and professional service to our members through Contact Centre and online channels
- Assisting with enquiries and providing information relating to all product and service offerings including deposit accounts, home loans, credit cards, general insurance, personal loans and wealth management
- Creating opportunities to provide a total solution for our members’ financial needs
- Efficiently processing member transactions




- Associated administrative tasks including maintaining accurate and timely records in various systems

Your Profile

You Are a Collaborative Service Professional Who Is

- a consistent advocate of our brand
- an experienced outbound and inbound Contact Centre (Call Centre) professional
- results oriented with the capacity to identify and convert new business opportunities
- well‑organised and able to prioritise effectively
- looking for a fast‑paced role
- proactive and able to work well independently when required
- able to communicate confidently with members over the phone and via online channels
- Tier II Accredited (desirable)

You must be a permanent resident or Australian citizen to be considered for this position. Only shortlisted candidates who meet the above criteria will be contacted.

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📌 Member Service Officer - Contact Centre (City of Sydney)
🏢 G&C Mutual Bank
📍 City of Sydney