Love building relationships, solving problems, and helping clients succeed? This role is all about creating standout customer experiences and becoming the go‑to expert for all things media monitoring and insights.
Your Role
- Setting new clients up for success, from onboarding and search set‑ups to customizing their accounts.
- Building, maintaining, and growing strong client relationships (you’ll be their trusted media sidekick).
- Running training sessions to help users master the platform (both virtual and face‑to‑face).
- Gathering feedback and working with the team to turn it into real product improvements.
- Spotting opportunities to wow clients, especially around big media events.
- Creating reports, transcripts, and summaries that make media meaningful.
Who are we looking for?
This role is ideal for an individual with experience in Account Management, Customer Success, or Corporate Customer Support who is organized, client‑focused, and excels in a fast‑paced environment. Bonus points for media industry experience, a background in communications, or skills with Boolean, CRMs,
or project tools, but passion and people skills are what really matter. We’re on the hunt for a few talented candidates with a range of skill levels – whether you’re a few years into your career or you’re more experienced, we’re interested in learning more about you.
Perks
- Daily gourmet lunches and snacks from our in‑house chef. and dog‑friendly Surry Hills HQ (5 mins from Central).
- $3,000 annual upskilling allowance.
- Extra leave days (birthday leave, wellbeing days, volunteering leave + more).
- $2,000 referral scheme, corporate discounts, and novated leasing options.
Key Strengths
- Customer success mindset
Why Streem is partnering with Hatch on this role.
Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.
Apply Now
Apply now! ? Please consider applying even if you don’t meet 100% of what’s outlined.
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📌 Account Manager @ Media Intelligence Company (City of Sydney)
🏢 Hatch
📍 City of Sydney
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