Who is Audika?

Audika is part of Demant, a world‑leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 26,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 350 clinics that provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and improve the quality of life of people living with hearing loss.

About the role

We are looking for passionate customer service professionals who love to help people and travel to support our Audika Hearing clinics in NSW on a permanent full‑time basis.

Job Responsibilities

- You will be 50% in your base clinic in the Sydney north west, and at least 50% of the time in clinics within a region.
- Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.
- Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications.
- Provide basic hearing‑device support, including cleaning, battery replacement, and Bluetooth pairing (training provided).
- Contribute to community engagement, including site visits, promotional activities, and expos.




- Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).
- Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.
- Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders.

Benefits

- Permanent full‑time role in an established global organisation.
- Performance incentives plus roaming allowance.
- Supportive hearing care team.
- Professional development through a clear career path and professional training.
- MyRewards program – discounts to more than 300 retailers and services across Australia.
- Online wellbeing centre – providing activities, workouts, meditations, nutritional and financial advice.
- Employee Assistance Program.
- Birthday and Christmas gifts.

Qualifications & Skills

- Previous administration and/or customer service experience in retail, hearing care services, pharmacy, or allied health.
- Experience working with an older demographic (preferred).
- Strong interpersonal communication skills and empathy for clients to support their hearing journey.
- Valuable computer skills – a plus, but not essential.
- Flexibility, including ability to pick up additional shifts on short notice.

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📌 Roaming Clinic Co-ordinator NSW (City of Parramatta Council)
🏢 Audika Australia
📍 City of Parramatta Council