Supagas is a fast‑growing national supplier of cylinder gases including LPG, industrial gases, hospitality gases and helium. We are building a reputation for growth and success based on exceptional customer service and quality products.
About the Role
We are seeking an enthusiastic, confident, and agile Customer Service Officer to join our Dandenong branch. This is a casual position.
Duties & Responsibilities
Handle a high volume of incoming calls, process orders and address customer inquiries.
Convert incoming phone and email inquiries into branch sales.
Exceed customer service expectations by providing exceptional support to operations.
Address customer queries and manage accounts promptly and professionally.
Offer customers accurate product, service and procedural information.
Ensure exact setup of new customer accounts.
Process credit card payments as needed.
Provide support to operations and sales teams.
Engage in web chat support.
Benefits
Competitive salary package.
Monday to Friday – Day hours, immediate start.
Excellent employee reward program.
Casual employment.
Skills & Experience
Proven experience in an inbound call centre environment, managing high call volumes.
Familiarity with Pronto software is highly advantageous.
Professional and friendly telephone manner, as the role primarily involves telephone‑based communication.
Robust attention to detail.
Applicants will undergo a pre‑employment medical assessment.
J-18808-Ljbffr
📌 Customer Service Officer City Of Greater Dandenong (Australia)
🏢 Supagas
📍 Australia
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