JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a recent industry, join our team as we help shape a brighter way forward.Role AccountabilityThe Regional Hospitality is accountable for creating a hospitality-led workplace that elevates performance, connection, and wellbeing.
This role moves beyond traditional corporate services, embedding the rigor, polish, and emotional intelligence of luxury hospitality within a complex, fast-paced GCC environment.
Pre-opening leadership is central to this role.
You will build the hospitality function from the ground up designing service models, recruiting and developing high-performing teams, establishing standards, and launching operations that set a new benchmark for workplace experience.
As a highly visible leader, the Director of Hospitality shapes how people experience the workplace every day, setting the standard for service excellence, culture, and operational discipline across the organization, and providing strategic and operational leadership across:Reception; lead four premium, client-facing reception desk experiences across 9 floorsWorkplace Ambassadors, leading a visible, high-impact team responsible for managing team floors, internal meeting spaces, and serving as the primary point of contact for employees across the workplaceCentral Reservations function, ensuring absolute accuracy, governance, and optimization across all meeting rooms and event spacesInternal Event Planning and Venue Management, delivering seamless employees and client eventsOffice Services, including mailroom operations and stationery servicesUniform Operations,



supporting and maintaining over 800 hospitality staff garmentsStrategic partnership with outsourced Food & Beverage providers, working collectively to deliver a world-class experience (no direct F&B; operational ownership)Key ResponsibilitiesLead the pre-opening strategy and execution for hospitality services across the GCC, from concept through stabilizationDesign and implement service models, operating standards, and guest experience journeys aligned with global brand expectationsBuild, recruit, and develop high-performing hospitality teams from the ground up, instilling a culture of excellence, accountability, and prideLead and inspire Workplace Ambassadors, Reservations, Events, and Office Services teams to deliver consistent, intuitive servicePartner closely with outsourced Food & Beverage operators to ensure alignment with hospitality vision, standards, and employee experience outcomesCollaborate with Corporate Real Estate, Facilities, HR, Technology, Security, and Senior Leadership to integrate hospitality into the broader workplace ecosystemEstablish KPIs, governance frameworks, and service metrics; leverage data to drive continuous improvementOwn vendor relationships and SLAs across hospitality-related services, ensuring performance and accountabilityAct as a visible, hands‐on leader during opening and stabilization phases, setting the tone for service excellenceDelivering a World‐Class ExperienceCreate a hospitality culture that feels personal, polished, and intuitive at scaleBuild trusted relationships with employees, leaders, and clients through presence, empathy, and attention to detailMaintain strong on‐floor leadership with regular walkthroughs and real‐time coachingSupport complex,



high‐profile events and engagements with flawless coordinationProactively identify risks and ensure business continuity, security, and privacy standards are upheldChampion innovation and best practices drawn from luxury hotels, corporate real estate, and global workplace experience modelsExperience & Qualifications15+ years of senior leadership experience across corporate real estate, leading workplaces, luxury hotels, and corporate hotel environmentsProven pre-opening experience is essential, including:Launching large-scale hospitality or workplace environmentsDesigning service models and operational frameworks from scratchRecruiting, training, and mobilizing teams for opening day readinessDemonstrated ability to build world‐class teams from the ground up, developing leaders and embedding a high‐performance service cultureStrong executive presence with the ability to influence senior stakeholders, global partners, and external vendorsExceptional communication and stakeholder management skillsHigh resilience, adaptability, and comfort operating in complex, fast‐growth environmentsStrong digital fluency and confidence leveraging technology and data to enhance service deliveryProficiency in Microsoft Office Suite, including Teams, Excel, PowerPoint, Word, OneNote, and OutlookWhy This RoleLead the pre-opening and launch of one of Bangalore's most sophisticated GCC workplacesBuild a hospitality function and culture from the ground upOperate with scale, visibility, and influence in a global organizationApply luxury hospitality principles to a modern corporate environmentCreate a legacy of workplace experience excellenceLocation: On-site –Sydney, NSWJones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at .
This email is only to request an accommodation.
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📌 Regional Hospitality Lead (New South Wales)
🏢 Jones Lang Lasalle
📍 New South Wales