QRIDA is seeking an experienced Service Desk Lead to oversee the day-to-day operations of the Service Desk, ensuring high-quality IT support for internal and external stakeholders.
You will mentor and coordinate the Service Desk team, fostering a cooperative and high-performing culture.
As part of QRIDA, you will monitor incident resolution, service requests, and escalations to meet SLAs and KPIs, while driving continuous improvement and alignment with organizational goals.
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📌 Hybrid It Service Desk Lead: Drive Sla Excellence Queensland (Australia)
🏢 Queensland Government
📍 Australia
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