Location: Jack and Chelo HQ – Chigwell, Tasmania
Employment Type: Part-time (24 hours per week, Monday, Tuesday, Thursday and Friday. No weekends)
About Jack and Chelo
Jack and Chelo is a fast-growing, Tasmanian-owned pet food manufacturer producing sous-vide meals and premium dehydrated treats. We pride ourselves on high-quality ingredients, excellent customer service, and smooth operational processes. We ship orders Australia wide.
Position Summary
This Pick Pack Order Fulfillment role is a physically active role, with the candidate being responsible to accurately pick and pack frozen pet-food orders, coordinate dispatch, pack and wrap pallets and manage stock rotation. The role includes hands-on warehouse tasks and minor administrative duties using our ecommerce platforms. You will be part of a small team of 10, and occasionally support in other areas of the business.
Key Responsibilities
1. Packing & Dispatch
- Pack frozen pet food orders efficiently and accurately.
- Generate and print packing slips and shipping labels.
- Ensure all orders are packed with correct products, quantities, and customer specifications. (KPI less than 2% error)
- Prepare orders to be shipped on the correct dates according to delivery schedules.
- Maintain organisation and cleanliness of the walk-in freezers,
(ensuring stock rotations) and then packing area.
- Liaise with the manufacturing team regarding stock availability and potential out-of-stocks.
2. Systems & Technology
- Confident using computers and everyday business software.
- Experience with any of the following is highly regarded (but not essential):
- Shopify – order management
- Australia Post & Shippit – shipping platforms
4. Teamwork & Operations
- Work collaboratively with manufacturing and warehouse staff.
- Communicate proactively about stock shortages and potential delays.
- Assist with general warehouse duties where required.
Skills & Attributes
- Excellent attention to detail.
- Ability to work efficiently in a fast-paced environment.
- Comfortable working with frozen products and in cold-room environments.
- Explicit communication skills—both written and verbal
- Basic computer literacy and ability to learn new systems quickly.
- Reliable, punctual, and able to work independently.
- Strong problem-solving and customer-first approach.
Physical Requirements
- High level of physical fitness is required for this role
- Ability to lift boxes up to 15kg on a regular basis
- Ability to work in chilled/frozen environments
📌 Pick and Pack order fulfillment for food delivery business (Hobart)
🏢 Jack and Chelo
📍 Hobart
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