At IKEA, our vision is to create a better everyday life for the many people. Within our Remote Customer Meeting Point (RCMP), we’re reimagining how we meet customers - enabling seamless, high-quality experiences through remote channels that drive growth and long-term relationships. As part of this journey, we’re looking for a Field Sales Team Leader to lead our B2B outbound sales specialists. This role is key in building team capability, driving performance, and ensuring we deliver strong commercial outcomes through a modern, data‑driven sales approach.

Benefits

- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co‑worker discount
- Low‑cost nutritious meals including complimentary drinks in our Co‑worker restaurant
- Free Co‑worker parking
- Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well‑being offers across hundreds of retailers and service providers).
- Bonus programme (where eligible)
- Co‑worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information

- Position type: Permanent, Full‑time, 76hrs/fortnight (hybrid)
- Internal job title: Remote Team Leader (within the B2B Department)
- Work location: based at IKEA Customer Service Office, Tempe, NSW

ABOUT THIS WORK AREA

As a Field Sales Team Leader,



you’ll lead a B2B outbound sales team responsible for generating and converting opportunities across all sales channels. Your responsibilities will include, but are not limited to:

- Lead, inspire and coach a team of Field Sales Specialists to exceed B2B outbound sales targets.
- Improve sales capability through structured coaching, feedback and development plans
- Build a high-performance culture focused on accountability, performance and continuous improvement.
- Analyse sales data and reporting to identify trends, gaps and opportunities.
- Develop and optimise outbound sales processes, workflows and ways of working
- Drive performance through strong pipeline management, forecasting and KPI tracking.
- Leverage tools such as LinkedIn Sales Navigator, CRM systems and Excel to inform decisions
- Build strong internal relationships to align on sales strategy and execution.

Qualifications

- Experience in B2B sales, business development or account management.
- Proven ability to lead, coach or influence sales teams.
- Strong commercial acumen and sales technique capability.
- Advanced reporting and data analysis skills (including Excel).
- Experience working with CRM tools and sales technologies.
- Solid understanding of process improvement or project delivery.
- Robust negotiation and stakeholder management skills.

We need people like you!

At IKEA, work is so much more than a job. Come join us!

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📌 Field Sales Team Leader (City of Sydney)
🏢 Ikea
📍 City of Sydney