Overview

Are you ready to lead the future of Risk & Compliance at CCSG Group?

Located in the heart of Sydney CBD, CCSG is a full serviced debt recovery agency incorporating contingent debt collections, legal services, investigations and debt purchase. Our goal is to create a better workplace, deliver superior client and customer outcomes, and ensure sustainable financial results for all stakeholders.

We’re a team of high energy and enthusiastic people. We truly believe in the importance of providing customer excellence for both our customers and clients, living our corporate values of Commitment, Compliance, Service and Greatness.

We are a bunch of committed like minded people with brilliant minds who thrive on collaboration, knowledge sharing and collective success. We work hard to achieve results and acknowledge the importance of balance and flexibility. We create a collaborative and supportive setting with a culture that recognises our achievements and celebrates our wins as we continue to learn and grow together.

The role

CCSG Group is seeking a commercially minded Head of Risk & Compliance to lead our enterprise risk, compliance and governance function. Reporting directly to the Chief Operating Officer, you’ll play a key role in protecting the business while enabling sustainable growth across our regulated operations.

This is an opportunity to make a genuine impact, not just maintain risk and compliance, but help drive the future direction of the business.

Responsibilities

Here’s an example of your day to day:

- Partnering with the Executive Leadership Team to provide practical risk and compliance advice on key business decisions.
- Leading the organisation's enterprise risk framework, ensuring risks are identified, managed and reported effectively.
- Monitoring changes to legislation and industry regulations, helping the business stay ahead of its compliance obligations.
- Working with operational leaders to strengthen governance,



improve controls and embed a positive risk culture.
- Overseeing compliance monitoring, audits and investigations, while driving meaningful improvements from the findings.
- Managing relationships with regulators and responding to regulatory enquiries, audits and reviews.
- Leading privacy, breach and incident management, ensuring issues are resolved quickly and lessons are embedded across the business.
- Coaching and developing the Quality & Compliance team while building capability across the wider organisation through training and guidance.
- Contributing to strategic projects, providing risk and compliance input from concept through to implementation.

Requirements

Culture fit is key and we value both experience and qualities such as:

- 7‑10 years experience in Risk & Compliance within banking, financial services, insurance or another highly regulated industry.
- Demonstrated leadership experience in a senior/head of function role.
- Professional certifications in the risk and compliance field are highly regarded.
- Strong working knowledge of NCCP, GICOP, ASIC Debt Collection Guidelines, NECF, TCP and the Privacy Act.
- Experience designing, leading and implementing enterprise risk frameworks.
- Exceptional stakeholder management and executive influencing skills.
- A pragmatic, solutions focused approach with strong commercial awareness.

What can we offer you?

- Competitive remuneration and bonus structure
- Freshly fitted out workspace designed for collaboration
- Fortnightly fruit box
- Swag discounts with major leading brands
- Champion of champions programme – get recognised and win up to $2500 per year
- Years of service bonuses
- Novated Leasing
- Referral bonus of $1500

Equal Opportunity Employer

CCSG is an Equal Opportunity Employer and we value diversity and inclusion in the workplace. We seek to recruit, develop and retain the most talented people from diverse cultures, perspectives, skills and experiences within our workforce. All employment will be based on merit, competence, performance and business needs.

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📌 Head of Risk & Compliance (City of Sydney)
🏢 Credit Collection Services Group
📍 City of Sydney