With a key focus on customer excellence, you will work in a fast‑paced team that requires analytical thinking and meticulous attention to detail in all aspects of the Order To Cash (OTC) cycle.

Reporting to the ANZ Customer Service Manager, your duties will include processing and managing customer orders, handling inbound calls from both external customers (hospitals) and internal staff (sales team), managing consignment orders/returns.

Working in a successful and collaborative team, you will build and cultivate relationships with customers and work closely with local and national Operations and Sales teams, with touch points across the whole business.

Benefits & Highlights

- Competitive base salary + Corporate Bonus
- Health & Wellness benefits provided + Onsite Parking
- Flexible Work Options / Hybrid Work Format
- Excellent leadership, mentoring support with ongoing training & development
- Work with purpose at a privately‑owned company innovating in specialised areas of healthcare and medical devices
- Location: Port Melbourne, Victoria

About The Role

In this role, you will support both Arthrex internal teams and external customers, including hospitals, by resolving billing enquiries, stock order issues, and other service‑related challenges. Success in this position requires solid coordination and problem‑solving skills, working closely with internal stakeholders across Sales, Warehouse,



and Finance, while also liaising with hospital customers to ensure timely and effective resolution of issues.

- Order Management including processing orders
- Good level of understanding of SAP (OTC), or a similar ERP system such as Oracle/JDE
- Experience within the healthcare, pharmaceutical or medical industries advantageous
- Strong understanding of reverse logistics (preferred but not essential)
- Excellent written and verbal communication skills
- Exceptional customer service skills, with a customer centric mindset
- Self‑motivated, accountable with a positive attitude
- Intermediate/Advanced level user of MS Office, including Outlook
- A keen eye for detail with great organisational and planning skills
- Able to commit to a rotating shift roster - ranging from 8am - 6pm
- You thrive in a fast‑changing environment, and you don't shy away from going the extra mile both for your team and customers

Qualifications

- Minimum of 2 years in a Customer Service role required
- Strong analytical and problem‑solving skills as you’ll be resolving issues with stock/orders/revenue and purchasing etc
- Proven ability to collaborate across internal teams to resolve issues
- Good IT proficiency across the Microsoft Office package and ideally SAP or similar systems.

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📌 Customer Service Specialist - Surgical Billing & Revenue Resolution (Port Phillip City)
🏢 Arthrex
📍 Port Phillip City