- Casual Position
- Monday – Sunday (Rotating Roster)
- Located in Hornsby
- Take your first step into the healthcare industry – full training provided
About the Role
As a Retail Sales Assistant / Sleep Coach , you’ll play a vital role in supporting customers on their health journey. This is an excellent chance for someone with a strong background in customer service or retail who is ready to step into the healthcare space.
You’ll combine retail, education and care — helping customers understand their therapy, troubleshoot concerns and feel confident using their equipment.
No healthcare experience required — comprehensive training is provided.
Key Responsibilities
- Respond to customer enquiries in‑store and over the phone
- Investigate and help customers problem‑solve therapy and equipment issues
- Provide set‑up, ongoing support and education to ensure therapy compliance
- Fit customers for masks and recommend the most suitable options based on training
- Educate customers on the safe and effective use of medical equipment
- Drive sales of new or additional services, including phone‑based follow‑ups on trials and testing results
- Maintain the presentation and cleanliness of the retail store and displays
- Process payments,
manage the cash float and complete banking duties
- Manage trial and sales stock, including inventory control and re‑ordering
About You
To be successful in this role, you’ll bring:
- Previous experience in a busy retail or customer service environment
- A warm, caring approach and the ability to provide outstanding customer interactions
- Strong communication skills and the ability to adapt your style to meet individual needs
- Empathy, compassion and the ability to remain calm under pressure
- Active listening skills with a solutions‑focused mindset
- A strong work ethic, reliability and honesty
- The ability to work autonomously as well as collaboratively within a team
Healthcare or healthcare retail experience is advantageous but not essential
We’re looking for the right attitude and a genuine willingness to learn.
Why Join ResMed?
- Full training provided — we invest in your development
- Meaningful work — make a real difference to people’s lives every day
- Career exposure — gain experience in a growing, innovative healthcare industry
- Employee benefits including an Employee Assistance Program to support your mental fitness
- Supportive team environment within a global organisation