Optus is looking for a Senior NBN Manager to lead a wholesale NBN customer fault and activations team, ensuring smooth rollout of changes and current products. You will direct a team of 3-5 analysts and collaborate with partners to deliver world-class customer service and solutions. You will oversee validation, qualification, and activation of services, manage senior stakeholder expectations, and drive performance metrics and SLAs with a focus on after-hours support and complex issue resolution.
📌 Senior NBN Activation & Faults Lead (City of Ryde)
🏢 Optus Enterprise
📍 City of Ryde
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