Apply on Kit Job: kitjobau.com/job/3ypewi

- Dublin City Centre Location
- Hybrid Model - 2 Days/Week WFH (After an initial 6 weeks period)
- €35k-€40k/year DOE + On-call + Benefits

Your Responsabilities:

- Manage all Incidents and service requests within SLA
- Log Incidents and Requests accurately in the PSA Tool (Autotask)
- Resolve technical problems with software applications or network systems
- Record all actions, updates and time in a clear and concise way in the PSA Tool (Autotask)
- Ensure call handling/quality, ticket management/quality, resolution of issues meet the required standards
- Escalate incidents to higher level when unable to resolve
- Create recent/update existing Knowledge Articles within documentation platform (ITGlue)
- Assist with Problem Management activities, supporting a drive to reduce unnecessary/avoidable contacts to the Service Desk




- Always consider the experience of the end user and strive to make every contact with the Service Desk a positive experience in as far possible
- Must be a self-starter capable of working on one’s own initiative

Your Experience and Education:

- 2+ years in a similar role
- MSP background is a strong advantage
- Excellent Trouble Shooting skills and must be able to demonstrate by way of example
- Fluent English and excellent written, verbal communication skills with attention to detail
- Able to think through, communicate and present information effectively to all levels within the organisation
- A flexible, can-do attitude
- IT qualification Diploma/Degree
- Microsoft Certifications desirable
- Active Directory Administration
- Office 365 Administration
- Excellent Desktop skills

Please APPLY directly or contact me at *****@therecruitmentcompany.com for more info.

Apply on Kit Job: kitjobau.com/job/3ypewi

📌 Support Engineer (Dublin)
🏢 TRC Group
📍 Dublin