03 Dec
City Of Gold Coast
City of Gold Coast
Outreach Library Assistant – City of Gold Coast
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About Libraries
The Gold Coast community loves our libraries.
They are popular, visible, and an integral city service highly valued by the community.
The Gold Coast Libraries’ offering is recognised as one of Australia’s largest public library services and delivers on the City's aspirations to provide a leading-edge library service.
Our libraries offer extensive services and activities designed to inspire, generate new ideas, inform, and encourage active participation, helping our community to connect, learn, and grow.
About The Role
As an Outreach Library Assistant you will be a key player in delivering library services to our customers across the Gold Coast.
You will be travelling through the Gold Coast in our Library van, so a current “C” class driver licence is essential.
Responsibilities
- Delivering library items and other resources to our network of libraries.
- Delivering library items to home library customers.
- Providing customer service on the Mobile Library.
- Re‑stocking library kiosks.
- Maintaining remote little libraries.
- Processing new and returned library items.
Qualifications
- Possess emotional maturity and resilience, with the ability to make meaningful connections with our diverse customer base.
- Be proficient with technology, including iPads, and able to quickly learn how to use new software applications.
- Prioritise safety and follow all WHS directions.
- Have great customer service skills.
- Be physically fit and able to load and unload up to 400 crates per day (weighing up to 16 kg each).
Benefits
- 9‑day fortnight.
- Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations.
- Personal and professional development courses.
- Access to 350+ fitness facilities through Fitness Passport.
- 4 free confidential counselling sessions a year for you or an immediate family member.
- 1 free nutritionist and financial advice session per year.
We pride ourselves on our shared mission of being a high‑performing, customer‑focused organisation which delivers value‑for‑money services to the community.
We’re committed to creating a diverse workplace and inclusive culture.
We also ask that you complete computer literacy and internet knowledge (CLIK) testing as part of your application.
All elements must be completed for consideration.
If you are passionate about our community and delivering outstanding customer service in a diverse environment, we want to hear from you.
Click ‘Apply’ to submit your online application.
Upload your resume with a cover letter (no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.
Contact
Contact Person: Carly Barnes
Contact Email:
Closing Date
Sunday 7th December 2025 at 10:00 pm.
Equal Chance
The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace.
We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported.
Aboriginal and Torres Strait Islander persons are encouraged to apply.
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📌 Outreach Library Assistant (City of Gold Coast)
🏢 City Of Gold Coast
📍 City of Gold Coast
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