Expression of InterestShort-Term Hardship Grants Processing Officer (West End)

Expression of InterestShort-Term Hardship Grants Processing Officer (West End)

Apply on Kit Job: kitjobau.com/job/2rlze4

Troocoo is proud to partner with a critical Queensland Government client to assist with the potential recruitment for multiple AO4 Hardship Grants Processing roles.

The following outlines the key details and requirements for these positions:

- Successful applicants MUST be available at all hours (including weekends)
- West End, QLD location - limited street parking in office
- Must have IMMEDIATE availability to commence - we cannot accommodate notice periods
- $59.16 p/hour + super - hourly contractor rate
- Short-term contracts (up to 1 month) - must be able to commit

Role duties:
As a Hardship Grants Processing Officer you will:

- Providing a quality service to customers by resolving specific customer requests in an efficient and courteous manner; including assessing applications for grants, liaising with stakeholders including applicants and contractors.
- Respond to enquiries with empathy and respect, providing a positive service experience.
- Adhere to scheduled roster and break times.




- Abide by the Queensland Government Code of Conduct and all Policies and Directives that apply to this role.

Must haves:

- Previous experience in a fast paced contact centre or administrative environment
- Previous experience in grants or claims processing is beneficial but not essential
- Ability to communicate clearly on the phone with a focus on well-spoken, clear communication and exceptional listening skills
- Must be adaptable and resilient to changing environments and circumstances
- MUST be available over the Christmas and New Year period

As part of the recruitment process, you must have valid work rights and be able to pass a criminal history check.

We thank you for your interest, however we are not accepting any calls in relation to the roles. Shortlisted applicants will be contacted.

Apply on Kit Job: kitjobau.com/job/2rlze4

📌 Expression of InterestShort-Term Hardship Grants Processing Officer (West End)
🏢 TROOCOO
📍 West End