Apply on Kit Job: kitjobau.com/job/3pudht

**Position Number**:
**Directorate**:Strategic & Corporate Services

**Service**:
Strategic Property and Commercial
Activities

**Location**:Katoomba Falls Kiosk

**Position**
**Classification**:
**Date**
**Created/Updated**

29/11/24

**POSITION PURPOSE/OBJECTIVE**
- To deliver excellence in customer service to enhance cusomter experience at
Katoomba Falls Kiosk.**

**RELATIONSHIPS**

**Reports to**_(Position Title)_**:Program Leader - Property Management
Services

**Report to**_(Position Number)_**:P01020

**Staff Responsibility**:Kiosk Attendant

**Key Internal Relationships**:Property Management Services

**Key External Relationships**:NIL

**KEY RESPONSIBILITIES**
- **Customer Service**:
o Deliver friendly, efficient service to all customers, ensuring a positive and
memorable experience.-
- **Product Sales & Display Management**:
o Manage product displays, handle sales transactions, and operate the cash
register accurately.-
- **Inventory & Stocking**:
o Assist with stock management, ensuring products are replenished and the
kiosk remains well-stocked.-
- **Cleanliness & Presentation**:
o Maintain the kiosk’s cleanliness and inviting presentation, following health and
safety guidelines.
- **Operational Support**:

- Support the Kiosk Manager with opening, closing, and general operational
tasks as needed.

**Guiding Principles**
- We act as one organisation responding to the changing needs of our LGA and
community
- We are strategy led, driven by our Community Strategic Plan with transparent priorities and
focus
- We are service focused & we continuously improve service provision and provide
excellent customer service
- We collaborate and work together to achieve our outcomes




- We ensure safety and well-being is at the centre of our organisation, operations and
culture
- We are a financially sustainable organisation, living within our means, ensuring best
value resource allocation

These Guidelines complement the Council’s adopted Values of: Work Together; Work
Safe Home safe; Service Excellence; Value for Money; Trust and Respect; and,
Supporting Community.

**Workplace Health & Safety**

Ensure compliance with WHS obligations and responsibilities as outlined in Councils
policies and procedures and under the relevant WHS legislation. These include but are
not limited to: identifying potentially unsafe situations or work practices and notifying your
Supervisor or Manager (or the Health, Safety Manager/Area Safety Representative);
never performing a task that you believe is dangerous or for which you do not have the
experience, or have not received appropriate instructions and training or where the correct
equipment to carry out the task safely is not available; always work in a safe manner and
in accordance with safety instructions, where applicable; use the work equipment supplied
for the job, in accordance with the manufacturer's instructions), and any personal
protective equipment, which the Council deems necessary and has provided; be safety
aware and report any actions to your line manager which will assist the Council to meet
its legal workplace health and safety obligations.





You have the right to cease or direct cessation of unsafe work. In addition, you are required
at all times to comply with Councils Asbestos Management Plan and Policy.

**Compliance & Risk**
- Food safety compliance
- Work health safety compliance
- Building fire safety compliance

**COMMUNICATION**

This position communicates on a daily basis exterenally with customers of the Katoomba
Kalls Kiosk. The incumbent will provide excellent customer service, evidenced through
effective and positive communication.

**JUDGEMENT & PROBLEM SOLVING**

The position needs to be able to problem solve solutions with immediate effect and ensure
that Council’s interest in Katoomba Falls Kiosk is protected as the top priority.

**AUTHORITY**

This position is required to:

- Refer all effective decision making to the Kiosk Coordinator. This position has NIL
delegated authority.

**SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES**
- **Experience**:
o Previous experience in retail, hospitality, or customer service preferred but not
required.-
- **Skills & Expertise**:
o Strong communication skills with a customer-centric approach.
- Barista and food handling skills and qualifications preferred but not required.
- Basic numeracy for handling transactions.
- Ability to work in a fast-paced team environment and independently when

required.
- **Personal Attributes**:

- Positive attitude, reliability, and a proactive approach to customer service.
- **Working Conditions**

o Flexibility for shifts, including weekends and holidays.
- Available over the Christmas Period.
- Ability to stand for extended periods and perform physical tasks, such as

restocking and cleaning.

Apply on Kit Job: kitjobau.com/job/3pudht

📌 Kiosk Attendant (Casual)/9865) (Katoomba)
🏢 Blue Mountains City Council
📍 Katoomba